At E-Tek, we are proud of the quality and durability of our products. We are confident that you will be impressed and that we will stand behind all our products. Every electric bike we sell is covered by a one year limited warranty.
The power system (motor, controller, display, and battery) is covered for a full calendar year. E-Tek Electric Bikes warranty covers all manufacture defects and all parts. Installation of any replacement part provided will be the customers responsibility. If the customer ships back a product to diagnose or inspect an issue, it should be done at his/her expense.
E-Tek Electric Bikes will cover and replace any parts deemed to have been damaged during transit.
Shipping damage must be reported to E-Tek Electric Bikes within 14 days of receipt. This applies to all products including bikes and accessories.
We do have exclusions for normal wear components such as bearings, seals, chain, brake components, suspension valving, tires, and tubes (if applicable).
Misuse or failure caused by damages due to accident, collisions, or neglect will not be covered and may void warranty. Misuse also includes altering any wiring, and/or installing any non-genuine parts.
Warranty is not transferable and applies to the original purchaser only.
Note: Should you run into a problem, we will always do our best to help you. We encourage anyone having issues to reach out to us directly.